Frequently asked questions

FAQ

Find answers to all kind of frequently asked questions

Before you start your trip

 

Use the app to reserve and unlock the car. You will find all the needed information about the vehicles when selecting and browsing the available cars. Before unlocking a car, you can choose to reduce your liability insurance.

You can choose to unlock the car right away pressing “Unlock Now” – or make a reservation pressing “Reserve Now!”. The first 20 minutes of your reservation are free.

It costs 1 DKK per minute to reserve the car after your 20 minutes of free reservation time. You only pay for the minutes your reservation is on-going after the 20 minutes of free reservation.

I.e. you choose to reserve the car for 1 hour, but you unlock the car after 35 minutes. Then you will pay for 15 minutes of reservation time. Note that the 20 minutes are free, for each trip you actually take per day.

If your reservation expires, before you unlock the car, your reservation will end and the car will again be visible for other users. Note that you will pay for your reservation if the period is over 20 minutes and you do not choose to make use of your reservation.

I.e. you choose to reserve the car for 1 hour, but you do not unlock the car and start the trip. Then you will pay for 40 minutes of reservation time.

Your trip will start when the car is unlocked. Please note that you have full responsibility for the car, until your trip has ended and the car is locked.

 

How to start the electric car

 

There are no keys, just a start/stop button and your mobile phone. To drive, you do not use your left foot on the pedals at all.

To start the car, place your right foot on the middle pedal (Brake) and press the Start/Stop button. The engine is now turned on.

Put the car in “D” for drive, “P” for park and “R” for reverse. It couldn’t be easier.

 

How to use our vans

 

If you need some extra space, you can rent our electric vans. The vans have space for two people.  The van’s space is 4.6 m3. Measures: Height: 1.25 m, Width: 1.10 m, Length/depth: 1.47 m.

Read more about our vans here.

How to start our electric vans

Use the key located in the glove compartment to start the van. When finished driving, it is important that you place the key’s chip back in the glove compartment again. You cannot end the trip until the key is correctly placed in the holder again and you have got out of the car.

To start the engine, place your right foot on the center pedal (Brake) and use the key. The engine is now on. Do not use your left foot at all when driving.

Put the gear in “D” (Drive) to drive, “P” (Park) when parking and “R” (Reverse) to reverse. It does not get easier.

 

Where can I go?

 

GreenMobility operates two zones around Copenhagen and Aarhus. You are welcome to drive out of the zone and around all of Denmark. The car just always has to return to its original zone to end the trip. You can therefore not end the trip in Copenhagen if you have started the trip in Aarhus or vice versa. If you are planning a longer trip in our electric cars, we always advise you to see how much power the electric car has left and be aware of the charging stations around the country. You can read more about this under “Charging”.

Can I drive out of the zone?

You are welcome to drive out of the zone, but you can only end your trip within the zone where you started your trip or the associated satellite zones. If you drive out of the zone, e.g. on a weekend trip and keep the electric car for several days in a row, you can press “stopover” in the app. Then the car locks while you are away from it. Read more under the section “What is “stopover””?.

Can I drive from Copenhagen to Aarhus or vice versa?

Yes, you are welcome to drive from Copenhagen to Aarhus or vice versa, but you can not leave the car in the opposite city. The car must always return to its original zone where the trip can be ended.

Can I drive outside of Denmark?

You are welcome to drive to Sweden in our electric cars, but the electric car must always return to its original zone in Denmark before the trip can end. The car can not be left in Sweden.

 

Parking the car

 

Parking inside the zone

With GreenMobility, you park for free in all public car parks with a minimum of 2 hours time limit every day all day within the zone where you started the trip. You can also choose to use any of your VIP parking spaces, also known as Hotspots. These are places, reserved only for GreenMobility’s cars. See all the Hotspots (HS) in the app and read more about them by clicking on the blue HS icon on the map or here.

Remember that you may not park in private parking spaces with a black sign (incl. Q-Park & Europark) or at carsharing spots, handicap- and taxi parking spaces or at private charging stations. Of course, all other normal parking rules also apply, when you drive with GreenMobility. If do not follow the rules, you will pay the parking fines that apply.

In every car, you’ll also find a summary of the parking rules.

Parking outside the zone

Outside our zone, you pay for parking yourself. You are welcome to drive outside the zone, but you can only end the trip within the original zone or surrounding satellite zones.

Read more about parking here.

 

How to end a trip

 

Simply put the car in “P” for park and press the start/stop button. Make sure that all the windows and doors are closed and that the cards have returned in the cardholder in the glove compartment. Only then, you can end the trip (or make a stopover) in your app.

You can only press “End trip” in the app when you have got of the vehicle! Remember that you can only end your trip within the zone where the trip started. If you start the trip in Copenhagen, the trip can only end within the zone in Copenhagen. If you start the trip in Aarhus, the trip can only end within the zone in Aarhus.

Please note that you have full responsibility for the car until your trip has ended and the car is locked

Shortly after, you will receive a trip summary in your app and email. If you did not find an answer in the frequently asked questions, please don’t hesitate to contact us for further information.

Charging

 


Here you can charge the cars

You can charge our electric cars on all E.ON charging stations (Type 2) in Denmark. You can find all E.ON charging stations in the app “E.ON drive (DK)” or on this website.

Please note that the E.ON app also shows Clever charging stations, which you can not use. Turn off “roaming stations” in the app to only to see E.ON’s charging stations.


Remember always to charge when parking at a charger

If you park at a charging station, it is important that you always charge the car. That way, you help out the next user, and you do not take up the space from anyone else.


Earn free minutes when charging the car.

Help the next user – and your self. You can earn free minutes when the car is below 60% battery by plugging it into a charger.

The minutes will automatically be added to your account after the car is plugged in and our trip has ended.

How to charge the car
  1. Open the front logo cover on the car by pushing the switch with the charger icon on the left of the steering wheel. (The car needs to be turned off)
  2. Take the orange card in the glove compartment and hold it close to the E.ON charger to open the port.
  3. Plug in the cable to the socket on the car and then in the E.ON charger. The cable is in the trunk.
  4. Place the orange card back into the cardholder in the glove compartment.
How to disconnect from a charger

If the car is plugged in you must remember to unlock the car and unplug the cable from within. Otherwise, you can’t remove the cable from car or charger.

  1. Unlock the car
  2. Press the switch with the charger icon on the left of the stearing wheel.
  3. Unplug the cable from the car.
  4. Take the other end of the cable our of the charger’s socket. Place the cable back into the trunk.

Should the cable be stuck use the orange card from the glove compartment on the charger.

Read more about charging here.

 

Prices and subscriptions

 

With GreenMobility you can drive per minute, hour, or day, or you can subscribe and get a lot of ​​great discounts and low minute rates for a fixed low monthly price. See all prices and subscriptions under
Pricing.

 

What is “stopover”?

 

If you need to park the car but still rent it, for instance, while shopping, visiting some friends or going on vacation, you can use the “stopover” function in the app. Step out of the car and press “stopover”. Then the car locks while you are away from it and you still pay for the rental of the car. There is no other people who can reserve the car in the meantime. When you are ready to drive again, simply continue the trip in the app.

 

Can I use GreenMobility in other countries?

 

Yes, when the corona situation allows us to travel around the world again, you can use our GreenMobility app and cars in the cities we operate in the same way as you know it from Denmark. Just pay attention to the local traffic and parking rules. See which cities GreenMobility operates in here.

 

How to add a credit card in the app

 

  1. Go to “My Profile” in the app and scroll to the right in the top menu.
  2. Find “Payment Methods”.
  3. Press the blue plus icon and enter your card details.
  4. Ensure a checkmark is shown in “Link to default address”.
  5. Choose “Save Payment Method”.
  6. Then go to “Addresses” in the top menu and press the downward arrow.
  7. Then click the small credit card icon. Here you can choose the desired default credit card.

 

Insurance with GreenMobility

 

The cars are liability, accident, hull and theft insured. If you have an accident, the own risk is DKK 5000. If any accidents happen to the car by your reservation, you have to contact our support team. 

 

Other rules with GreenMobility

 

We try to keep all cars charged when they get below 15km in range. Should you get below that you can safely go to your destination if possible. Or simply charge it.

Towing the car is an extra fee of DKK 2.500 according to our terms.

It is not permitted to smoke in our cars. A cleaning fee of  DKK 2.500 will be added according to our terms.

Pets are not allowed either. A cleaning fee of DKK 2.500 will be added according to our terms.

Do not attach any type of extra equipment to the cars.

Read more in our terms & conditions.

Call +45 70 77 88 88 for support

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VIP parking at the airport

You can efficiently get to and from Copenhagen Airport via our VIP parking space for our cars. You can find parking in P7 right next to trains and metro. We’ve also reserved a lot of VIP parking across the zone – we call the Hotspots. You can find all the Hotspots in the app.  If you did not find an answers to your question on this frequently asked questions page, please don’t hesitate to contact us.

Grab a “Green”.

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