Frequently asked questions
Find answers to all kind of frequently asked questions
Before you start your trip
Use the app to reserve and unlock the car. You will find all the needed information about the vehicles when selecting and browsing the available cars. Before unlocking a car, you can choose to reduce your liability insurance.
You can choose to unlock the car right away pressing “Unlock Now” – or make a reservation pressing “Reserve Now!”. The first 20 minutes of your reservation are free.
It costs 1 DKK per minute to reserve the car after your 20 minutes of free reservation time. You only pay for the minutes your reservation is on-going after the 20 minutes of free reservation.
I.e. you choose to reserve the car for 1 hour, but you unlock the car after 35 minutes. Then you will pay for 15 minutes of reservation time. Note that the 20 minutes are free, for each trip you actually take per day.
If your reservation expires, before you unlock the car, your reservation will end and the car will again be visible for other users. Note that you will pay for your reservation if the period is over 20 minutes and you do not choose to make use of your reservation.
I.e. you choose to reserve the car for 1 hour, but you do not unlock the car and start the trip. Then you will pay for 40 minutes of reservation time.
Your trip will start when the car is unlocked. Please note that you have full responsibility for the car, until your trip has ended and the car is locked.
Starting the car
There are no keys, just a start/stop button and your mobile phone. To drive, you do not use your left foot on the pedals at all.
To start the car, place your right foot on the middle pedal (Brake) and press the Start/Stop button. The engine is now turned on.
Put the car in “D” for drive, “P” for park and “R” for reverse. It couldn’t be easier.
Parking the car
Parking rules in the city can be a bit confusing. If you park solely on public streets, with a minimum 2-hour time-limit, you can’t go wrong in the city. You can also choose to use any of your VIP parking spaces, also known as Hotspots. These are places, reserved only for GreenMobility’s cars. See all the Hotspots (HS) in the app.
Remember that you may not park in spaces with a black sign, since this means: private parking space. Of course, all other normal parking rules also apply, when you drive with GreenMobility. If do not obey the rules, you will pay the parking fines.
In every car, you’ll also find a summary of the parking rules.
Simply put the car in “P” for park and press the start/stop button. Make sure that all the windows and doors are closed and that the cards returned in the cardholder in the glove compartment. Only then, you can end the trip (or make a stopover) in your app.
This has to be done outside of the vehicle!
Please note that you have full responsibility of the car, until your trip has ended and the car is locked
Shortly after, you will receive a trip summary in your app and email. If you did not find and answer between the frequently asked questions, please don’t hesitate to contact us for further information.
Help the next user – and your self. You can earn free minutes when the car is below 30% battery by plugging it into a charger.
The minutes will automatically be added to your account after the car is plugged in and our trip has ended. You can find all E.ON chargers in the app ”E.ON drive (DK)”. Use Type 2 chargers.
Plugging in to a charger
- Open the front logo cover on the car by pushing the switch with the charger icon on the left of the stearing wheel.
- Take the orange card in the glove compartment and hold it close to the E.ON charger to open the port.
- Plug in the cable to the socket on the car and then in the E.ON charger. The cable is in the trunk.
- Place the orange card back into the cardholder in the glove compartment.
You can only use E.ON chargers (Type 2).
Detaching from a charger
If the car is plugged in you must remember to unlock the car and unplug the cable from within. Otherwise you can’t remove the cable from car or charger.
- Unlock the car
- Press the switch with the charger icon on the left of the stearing wheel.
- Unplug the cable from the car.
- Take the other end of the cable our of the charger’s socket. Place the cable back into the trunk.
Should the cable be stuck use the orange card from the glove compartment on the charger.
Child safety seat
Several of our cars in Copenhagen have child safety seats available. These cars are marked with a small car seat icon on the map in the app. Our child safety seats can hold up to 9-18 kg and our car seats for older kids can hold up to 15-36 kg. Car seats and cushions are not available in Aarhus yet.
Insurance with GreenMobility
The cars are liability, accident, hull and theft insured. If you have an accident, the own risk is DKK 5000. If any accidents happen to the car by your reservation, you have to contact our support team.
Other rules with GreenMobility
We try to keep all cars charged when the get below 15km in range. Should you get below that you can safely go to your destination if possible. Or simply charge it.
Towing the car is an extra fee of 2.500 kr. according to our terms.
It is not permitted to smoke in our cars. A cleaning fee of 2.500 kr. will be added according to our terms.
Pets are not allowed either. A cleaning fee of 2.500 kr. will be added according to our terms.
Do not attach any type of extra equipment to the cars.
You must keep the car within the national borders.
Call +45 70 77 88 88 for support
"It creates a sense of security for a mother-to-be to know that we have a car within walking distance when the time comes and you have to go to the hospital"
"The app works flawlessly and intuitively. It's easy to find a parking spot and the customer support is always ready to help."
"It's brilliant that you can always simply park the car, without thinking more about it, and grab another one when you want."
We’re a team of more than 80 dedicated employees
We service tens of thousands of happy customers
We’re a part of the future’s mobility solutions
VIP parking at the airport
You can efficiently get to and from Copenhagen Airport via our VIP parking space for our cars. You can find parking in P7 right next to trains and metro. We’ve also reserved a lot of VIP parking across the zone – we call the Hotspots. You can find all the Hotspots in the app. If you did not find an answers to your question on this frequently asked questions page, please don’t hesitate to contact us.