F.A.Q.

Frequently asked questions

Before you start your trip

 

Use the app to reserve and unlock the car. You will find all the needed information about the vehicles when selecting and browsing the available cars. Before unlocking a car, you can choose to reduce your liability insurance.

You can choose to unlock the car right away pressing “Unlock now” – or make a reservation pressing “Reserve Now”. The first 20 minutes of your reservation are free. Swipe from left to right to start your trip.

It costs €0,13 per minute to reserve the car after your 20 minutes of free reservation time. You only pay for the minutes your reservation is ongoing after the 20 minutes of free reservation.

I.e. you choose to reserve the car for 1 hour, but you unlock the car after 35 minutes. Then you will pay for 15 minutes of reservation time. Note that the first 20 minutes are free, for each trip you actually take per day.

If your reservation expires before you unlock the car, your reservation will end and the car will again be visible for other users. Note that you will pay for your reservation if the period is over 20 minutes, even if you did not  make use of your reservation.

I.e. you choose to reserve the car for 1 hour, but you do not unlock the car and start the trip. Then you will pay for 40 minutes of reservation time.

Your trip will start when the car is unlocked. Please note that you have full responsibility for the car, until your trip has ended and the car is locked.

Remember to check if the doors and windows of the car are closed when you leave.

 

How to start the electric car

 

There are no keys, just a start/stop button and your mobile phone. To drive, you do not use your left foot on the pedals at all.

To start the car, place your right foot on the middle pedal (Brake) and press the Start/Stop button. The engine is now turned on.

Put the car in “D” for drive, “N” for park and “R” for reverse. It couldn’t be easier.

 

Where can I go?

 

GreenMobility operates two zones around Antwerp and Ghent and a satellite with three Hotspots in Brussels. This is where you can start and end your trip. You are welcome to drive out of the zone and around all of Belgium. The car just always has to return to its original zone in one of the two cities – or at our Brussels Hotspots – to end the trip. If you are planning a longer trip in our electric cars, we always advise you to see how much power the electric car has left and be aware of the charging stations around the country. You can read more about this under “Charging”.

Can I drive out of the zone?

You are welcome to drive out of the zone, but you can only end your trip within one of the zones or the associated satellite zones. If you drive out of the zone, e.g. on a weekend trip and keep the electric car for several days in a row, you can press “stopover” in the app. Then the car locks while you are away from it. Read more under the section “What is “stopover””?.

Can I drive between Antwerp, Ghent and Brussels?

Yes, you can drive freely between Antwerp, Ghent and Brussels. You can even leave your car in the zone of the other city and end your trip here thanks to roaming.

Can I drive outside of Belgium?

You are welcome to drive to other countries of the Benelux in our electric cars, but the car must always return to its original zone in Belgium before the trip can end. The car cannot be left in other countries.

 

Parking the car

Parking rules in the city can become confusing. If you park solely on public streets within the zone, you can’t really go wrong in the city. You can also choose to use any of your VIP parking spaces, also known as Hotspots. These are places, reserved only for GreenMobility’s cars. See all the Hotspots (HS) in the app.

To avoid any confusion, we made a list of parking spaces that are prohibited:

  • private parking (reserved for other cars, supermarkets or private garages)
  • kiss-and-ride-zones
  • delivery areas
  • marketplaces
  • car sharing spaces for other shared cars
  • private spaces reserved for disabled people
  • parking spaces reserved for taxi’s, trucks, schoolbusses, … 
  • parking spaces where a temporary parking prohibition will start within the next 24 hours

In Gent, you also cannot park in the following spaces:

  • commercial plus streets
  • ultra-short parking spaces
  • parking garages
  • parking spaces with a temporary parking prohibition (click here for an overview of temporary parking prohibitions lasting longer than 5 days, pay attention for shorter temporary parking prohibitions, as they are NOT on the map).

You CANNOT enter the car free/pedestrian zone in Gent with cars of GreenMobility. Gent has 5 car free areas that are clearly marked on this map, or you can check out the red zones in the app.

In Antwerp, you also cannot park in the following spaces:

  • No-Indigo parking garages
  • No-GM car sharing spaces
  • parking Rijnkaai

Antwerp counts more than 60 car free/pedestrian zones, which our cars ONLY can enter for DELIVERIES in a specific time window, parking is NOT allowed.

Please note that it is not allowed in Antwerp for GM cars to park on car sharing spaces WITHOUT charging stations. In Gent, this is allowed.

Of course, all other normal parking rules also apply, when you drive with GreenMobility. If do not obey the rules, you will pay the parking fines.

In every car, you’ll also find a summary of the parking rules.

 

How to end a trip

 

Simply put the car in “N” for park and press the start/stop button. Make sure that all the windows and doors are closed and that the cards are returned to the cardholder underneath the gear shift. Only then you can end the trip (or make a stopover) in your app.

You can only press “End trip” in the app when you have got out of the vehicle!

Please note that you have full responsibility of the car, until your trip has ended and the car is locked.

Shortly after, you will receive a trip summary in your app and email. If you did not find and answer between the frequently asked questions, please don’t hesitate to contact us for further information.

Charging

 


Here you can charge the cars

You can charge our electric cars on all Blue Corner or Allego charging stations in Belgium. You can find all Blue Corner charging stations in the “Blue Corner” app or on this website. For Allego charging stations, you can click here.

Please note that the app and sites also show private charging stations, which you can not use. Be sure to check if the charging station you want to charge at is public.


Always remember to charge when parking at a charger

If you park at a charging station, it is important that you always charge the car. That way, you help out the next user, and you do not take up the space from anyone else.


Earn free minutes when charging the car.

Help the next user – and your self. You can earn free minutes when the car is below 60% battery by plugging it into a charger.

The minutes will automatically be added to your account after the car is plugged in and our trip has ended.

How to charge the car
  1. Open the front logo cover on the car by pushing the switch with the charger icon on the left of the steering wheel.
  2. Plug one side of the cable in the socket of the car and the other side in the charging station. The cable is in the trunk.
  3. Take the Blue Corner card underneath the gear shift and hold it close to the charging station to start charging.
  4. Place the Blue Corner card back into the cardholder underneath the gear shift.
How to detach from a charger

If the car is plugged in you must remember to unlock the car and unplug the cable from within.  Otherwise, you can’t remove the cable from car or charger.

  1. Unlock the car
  2. Press the switch with the charger icon on the left of the steering wheel.
  3. Unplug the cable from the car.
  4. Take the other end of the cable out of the charger’s socket. Place the cable back into the trunk.

Should the cable be stuck use the Blue Corner card from underneath the gear shift and hold it over the charger. 

Read more about charging here.

 

What is “stopover”?

 

If you need to park the car but still rent it, for instance, while shopping, visiting some friends or going on vacation, you can use the “stopover” function in the app. Step out of the car and press “stopover”. Then the car locks while you are away from it, and you still pay for the rental of the car. There is no other people who can reserve the car in the meantime. When you are ready to drive again, simply continue the trip in the app.

 

Can I use GreenMobility in other countries?

 

Yes, when the corona situation allows us to travel around the world again, you can use our GreenMobility app and cars in the cities we operate in the same way as you know it from Denmark. Just pay attention to the local traffic and parking rules. See which cities GreenMobility operates in here.

 

How to add a credit card in the app

 

  1. Go to “My Profile” in the app and scroll to the right in the top menu.
  2. Find “Addresses”.
  3. Press the blue credit card icon and enter your card details.
  4. Ensure a checkmark is shown in “Link to default address”.
  5. Choose “Save Payment Method”.
  6. Then go to “Addresses” in the top menu and press the downward arrow.
  7. Then click the small credit card icon. Here you can choose the desired default credit card.

 

Insurance with GreenMobility

 

The cars are liability, accident, hull and theft insured. If you have an accident, the maximum liability insurance fee is €750. When you pay €3 at the start of your trip, you reduce your liability insurance fee to €75. Should any accidents happen to the car by your reservation, you have to contact our support team.

 

Other rules with GreenMobility

 

We try to keep all cars charged when the get below 15 km in range. Should you get below that, you can safely go to your destination if possible. Or simply charge it.

Towing the car is an extra fee of €300 according to our terms.

It is not permitted to smoke in our cars. A cleaning fee of €250 will be added according to our terms.

Pets are not allowed either. A cleaning fee of €250 will be added according to our terms.

Do not attach any type of extra equipment to the cars.

You must keep the car within the borders of the Benelux.

If you have any other questions, you can always contact our customer service.

Call +32 3 322 11 22 for support

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VIP parking at the airport

You can efficiently get to and from Brussels Airport and the airport of Antwerp via our VIP parking space for our cars. In Brussels Airport, you can find parking at the front or the car sharing parking. We’ve also reserved a lot of VIP parking across the zone – we call the Hotspots. You can find all the Hotspots in the app.  If you did not find an answer to your question on this frequently asked questions page, please don’t hesitate to contact us.

Grab “Green”.

Get going by downloading the app.