Frequently asked questions

Here you'll find the answer to most of your questions

Before you start your trip

 

Use the app to reserve and unlock the car. You will find all the information about the vehicles (range, type etc.) when selecting and browsing the available cars. Before unlocking a car, you can choose to reduce your liability insurance to 750 SEK for just 30 SEK extra.

You can choose to unlock the car right away by pressing “Unlock Now” – or make a reservation by pressing “Reserve Now!”. The first 20 minutes of your reservation are free.

It costs 1,5 SEK per minute to reserve the car after your 20 minutes of free reservation time. You only pay for the minutes your reservation is on-going after the 20 minutes of free reservation.

I.e. you choose to reserve the car for 1 hour, but you unlock the car after 35 minutes. Then you will pay for 15 minutes of reservation time. Note that the 20 minutes are free, for each trip you actually take per day.

If your reservation expires, before you unlock the car, your reservation will end and the car will again be visible for other users. Note that you will pay for your reservation if the period is over 20 minutes and you do not choose to make use of your reservation.

I.e. you choose to reserve the car for 1 hour, but you do not unlock the car and start the trip. Then you will pay for 40 minutes of reservation time.

Your trip will start when the car is unlocked. Please note that you have full responsibility of the car, until your trip has ended and the car is locked.

 

Starting the City Car

 

There are no keys to the car. Simply use the app on your phone to unlock it, and the Start/Stop button to start the engine. The car have automatic gear so when driving, you don’t use your left foot at all.

To start the car, place your right foot on the middle pedal (Brake) and press the Start/Stop button. The engine is now turned on.

Put the car in “D” for drive, “P” for park and “R” for reverse. It couldn’t be easier.

 

Parking the car

 

Parking rules in the city can be a bit confusing, but we are here to help. We work closely together with Parkering Göteborg and Parkering Malmö to offer you free and easy parking.

You can park your GreenMobility for free within the zone on all municipal public parking spots outside with minimum 2 hours time-limit around the clock. You can also park on our so-called Hotspots. It is parking spots placed around the city that is reserved specifically for our cars. See all the Hotspots (HS) in the app.

You can park your GreenMobility for free within the zone on all municipal public parking spots outside with minimum 2 hours time-limit around the clock. You can also park on our so-called Hotspots. It is parking spots placed around the city that is reserved specifically for our cars. See all the Hotspots (HS) in the app.

Also keep an eye out for service days when it is forbidden to park on the a specific street due to cleaning or snow clearance. It is forbidden to park a GreenMobility within 24 hours of the weekday and time that is written on the road sign in connection to the street.

Of course, all other normal parking rules also apply, when you drive with GreenMobility. If you do not obey the rules, you will pay the parking fines.

In every car, you’ll find a summary of the parking rules. Please read up on parking here.

 

End the trip

 

To park the car you simply put the car in “P” and press the Start/Stop button. Make sure that all the windows and doors are closed and that the charging card is returned to the cardholder in the glove compartment. Only then, you can click “End trip”.

This has to be done outside of the vehicle!

Please note that you have full responsibility of the car, until your trip has ended and the car is locked. Shortly after, you will receive a trip summary in your app and email.

 

Driving between or outside the zone

 

You are free to go outside of the zone, however you must always end your trip within the same zone where you started. That means that you cannot take a car in Gothenburg zone, and end the trip and leave the car in Malmö zone.

Even though you are not allowed to end your trip outside of the starting zone you can make a “Stopover” and park the car completely outside of the zone or in another zone. Simply press “Stopover” instead of “End trip” in the app and the car will be locked and reserved for you. Keep in mind that this costs the same as you were driving for.

Stopover costs the same as your minute price, meaning that if you drive for normal minute price Stopover costs 6 kr./minute. If you drive for prepaid minutes it costs according to that, and if you drive on hour- or day package it does not costs any extra as long as you return the car back in time.

Everything you need to know about charging, parking and other things related to trips outside of the zone you’ll find here.

Charging

 

Help the next user – and yourself. When the car has less than 60% electricity, you earn free minutes by charging it after your trip.

60% electricity = 10 free minutes, 40% = 15 free minutes and 20% = 20 free minutes. The minutes will automatically be added to your account after you have plugged in the car to charge and ended your trip.

In Gothenburg you can charge our cars on 14 chosen InCharge charing points that are owned by Göteborg Energi. You can see all stations in the app under the lightning-ikon or on our webpage. Use the card in the glove compartment when charging on InCharge stations.

In Malmö you can charge our cars on our 4 Hotspots: P-huset Hyllie, P-huset Anna, P-huset Bagers Plats and P-huset Södervärn. There you can charge on spots marked specifically for GreenMobility, or if all of those are taken, also on E.ON charging points in the same parking house. If you park at one of our Hotspot spots (marked with ”Reserverade platser” and ”GreenMobility”) you do not need to use the orange card from the glove compartment. However, on E.ON stations you have to use the card.

Plugging in to a charger
  1. Open the front logo cover on the car by pushing the switch with the charger icon on the left of the stearing wheel.
  2. Take the card in the glove compartment and hold it close to the InCharge/E.ON charger to open the port.
  3. Plug in the cable to the socket on the car and then in the InCharge/E.ON charger. The cable is in the trunk.
  4. Place the card back into the cardholder in the glove compartment.

You can only use Type 2 chargers.

Detaching from a charger

If the car is plugged in you must remember to unlock the car and unplug the cable from within.  Otherwise you can’t remove the cable from car or charger.

  1. Unlock the car
  2. Press the switch with the charger icon on the left of the stearing wheel.
  3. Unplug the cable from the car.
  4. Take the other end of the cable our of the charger’s socket. Place the cable back into the trunk.

Should the cable be stuck use the card from the glove compartment on the charger.

 

Prices and packages

 

We have different prices for your every need. Parking, insurance and electricity is always included in our prices, regardless if you drive for 2 minutes or 2 days.

 

Normal price – pay as you go for 6 kr./min.

When you book a car in the app and drive, the price per minute is 6 SEK. You only pay for each minute you actually use the car – from the point that you unlock the car until you end the trip.

Prepay and drive when you want

You pay for the minutes in advance, and can drive whenever you want. Choose between 60 minutes, 200 minutes, or 800 minutes.

Buy 60 minutes and drive for 4,1 SEK/min.

Buy 200 minutes and drive for 3 SEK/min.

Buy 800 minutes and drive for 2,8 SEK/min.

Your prepaid minutes can be split up and used on different days and trips. The minutes will be saved on your account for up to 12 months.

Hour- and day packages

We also have packages that allow you to drive for a low price for for certain period of time. You can choose between renting a car for 3 hours in a row and all the way up to 7 days.

Buy 3 hours in a row for 395 SEK.

Buy 5 hours in a row for 425 SEK.

Buy 10 hours in a row for 545 SEK.

Buy 1 whole day for 695 SEK.

Buy 2 whole days for 1295 SEK.

Buy 3 whole days for 1845 SEK.

Buy 7 whole days for 3525 SEK.

When you purchase a package, the package starts when you begin your next trip in one of our cars. The packages cannot be split up or used multiple times.

When you need to park during your trip, you can make a “Stopover” in the app. The package is still running and you can drive further when it fits your plans.

If your package expires and you wish to drive longer, you can easily buy a new package in the app. If you drive longer without purchasing a package, it costs 3 SEK extra per minute and kilometer above what you get from the package.

If you already have prepaid minutes in your account and buy a package, your prepaid minutes will be saved for later.

 

You buy the prepaid minutes and packages in the app under “Packages”.

 

How to prebook a car

 

You can prebook one of our cars and get it delivered to any chosen address. To guarantee the best service, you need to prebook a least 12 hours before you need to use it. The chosen address has to be within the Zone. Read more about prebooking here.

 

Prebook

 

1. Go to ”Pre-book car” in the app.

2. Enter your email, phonenumber and choose city

3. Choose delivery to address or delivery within 500 meters of the address

4. Select when you want the car delivered

5. Press ”Confirm”

6. You will receive a SMS with a link, which you need to click to confirm the reservation.

7. When the car is delivered and ready for you, you will receive a SMS 20 minutes before.

 

Insurance with GreenMobility

 

Our cars have liability and accident insurance, comprehensive insurance and insurance for theft, but there is a deductible of 7500 SEK per claim. You have the option to reduce your liability insurance to 750 SEK by purchasing and paying 30 SEK before you start the trip via the popup in the app.

If you get any damage to the car when it is in your care, please contact our customer service, who makes a registration of that there has been a damage to the car.

You are furthermore entitled to report any damage by filling out and submitting damage claims report and send it to our customer service. 

 

Other rules with GreenMobility

 

We try to keep all cars charged when the get below 15km in range. Should you get below that you can safely go to your destination if possible. Or simply charge it.

Towing the car is an extra fee of 3000 SEK according to our terms.

It is not permitted to smoke in our cars. A cleaning fee of 3000 SEK will be added according to our terms.

Pets are not allowed either. A cleaning fee of  3000 SEK will be added according to our terms.

Do not attach any type of extra equipment to the cars.

You cannot cross any country borders with GreenMobility. There is an exception for Malmö cars to cross the borders over the bridge to Denmark.

Call 010 750 23 43 for support

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Easiest option at the airport

You can efficiently get to and from Gothenburg Airport with our VIP parking spaces at Landvetter that are reserved only for you and your GreenMobility. You can find parking in P3 right across Landvetter entrance hall. It costs 69.- extra when you are going to or from Landvetter. We’ve also reserved a lot of VIP parking across the zone – we call them Hotspots. You can find all the Hotspots in the app.