Frequently asked questions

Find answers to all kind of frequently asked questions

Before you start your trip

 

Use the app to reserve and unlock the car. You will find all the needed information about the vehicles when selecting and browsing the available cars. Before unlocking a car, you can choose to reduce your liability insurance.

You can choose to unlock the car right away by pressing “Unlock Now” – or make a reservation by pressing “Reserve Now!”. The first 20 minutes of your reservation are free.

It costs 0,13€ per minute to reserve the car after your 20 minutes of free reservation time. You only pay for the minutes your reservation is on-going after the 20 minutes of free reservation.

I.e. you choose to reserve the car for 1 hour, but you unlock the car after 35 minutes. Then you will pay for 15 minutes of reservation time. Note that the 20 minutes are free, for each trip you actually take per day.

If your reservation expires, before you unlock the car, your reservation will end and the car will again be visible for other users. Note that you will pay for your reservation if the period is over 20 minutes and you do not choose to make use of your reservation.

I.e. you choose to reserve the car for 1 hour, but you do not unlock the car and start the trip. Then you will pay for 40 minutes of reservation time.

Your trip will start when the car is unlocked. Please note that you have full responsibility for the car until your trip has ended and the car is locked.

 

Starting the car

 

There are no keys, just a start/stop button, and your mobile phone. To drive, you do not use your left foot on the pedals at all.

To start the car, place your right foot on the left pedal (Brake) and press the Start/Stop button. The engine is now turned on.

Put the car in “D” for driving mode, “P” for parking, and “R” for reverse. It couldn’t be easier.

 

Parking the car

 

Parking rules in the city can be a bit confusing. If you park solely on public streets, with a minimum 2-hour time-limit 24/7, you can’t go wrong in the city. You can also choose to use any of your VIP parking spaces, also known as Hotspots. These are places, reserved only for GreenMobility’s cars. See all the Hotspots (HS) in the app.

Of course, all other normal parking rules also apply, when you drive with GreenMobility. If you don’t obey the rules, you will pay the parking fines.

In every car, you’ll also find a summary of the parking rules.

 

On return

 

Simply put the car in “P” for the park and press the start/stop button. Make sure that all the windows and doors are closed and that the cards returned to the cardholder in the glove compartment. Only then, you can end the trip (or make a stopover) in your app.

This has to be done outside of the vehicle!

Please note that you have full responsibility for the car until your trip has ended and the car is locked

Shortly after, you will receive a trip summary in your app and email. If you did not find an answer to the frequently asked questions, please don’t hesitate to contact us for further information.

 

What is a “Stopover”?

 

If you need to park the car but still rent it, for instance, while shopping, visiting some friends, or going on vacation, you can use the “stopover” function in the app. Step out of the car, make sure all the doors and back boot are closed, and after that press “stopover” from the app. If you lock the doors from the app when you’re inside the car or when one of the doors is open, the car might go into a back lock and you won’t be able to enter the car later. We will then have to send a street runner to you with a physical key.

Then the car locks while you are away from it and you still pay for the rental of the car. There are no other people who can reserve the car in the meantime. When you are ready to drive again, simply continue the trip in the app.

 

Where can I go?

 

GreenMobility operates Helsinki. This is where you can start and end your trip. You are welcome to drive out of the zone and around all of Finland. The car just always has to return to its original zone to end the trip. If you are planning a longer trip in our electric cars, we always advise you to see how much power the electric car has left and be aware of the charging stations around the country. You can read more about this under “Charging”.

Can I drive out of the zone?

You are welcome to drive out of the zone, but you can only end your trip within the zone where you started your trip or the associated satellite zones. If you drive out of the zone, e.g. on a weekend trip and keep the electric car for several days in a row, you can press “stopover” in the app. Then the car locks while you are away from it. Read more under the section “What is “stopover”?.

Charging

 

Help the next user – and your self. You can earn free minutes when the car is below 60% battery by plugging it into a charger.

The minutes will automatically be added to your account after the car is plugged in and our trip has ended. You can find all Helen chargers here. Use Type 2 chargers.

Plugging in to a charger
  1. Open the front logo cover on the car by pushing the switch with the charger icon on the left of the stearing wheel.
  2. Take the Helen-card from the glove compartment and hold it close to the Helen charger to open the port.
  3. Plug in the cable to the socket on the car and then in the Helen charger. The cable is in the trunk.
  4. Place the Helen-card back into the cardholder in the glove compartment.

You can only use Helen chargers (Type 2).

Detaching from a charger

If the car is plugged in you must remember to unlock the car and unplug the cable from within. Otherwise, you can’t remove the cable from car or charger.

  1. Unlock the car
  2. Press the switch with the charger icon on the left of the stearing wheel.
  3. Unplug the cable from the car.
  4. Take the other end of the cable our of the charger’s socket. Place the cable back into the trunk.

Should the cable be stuck use the Helen-card in the glove compartment on the charger. 

 

Insurance with GreenMobility

 

The cars are liability, accident, hull and theft insured. If you have an accident, the own risk is 670€. If any accidents happen to the car by your reservation, you have to contact our support team. 

 

Other rules with GreenMobility

 

We try to keep all cars charged when the get below 15km in range. Should you get below that you can safely go to your destination if possible. Or simply charge it.

Towing the car is an extra fee of 335€ according to our terms.

It is not permitted to smoke in our cars. A cleaning fee of  335€. will be added according to our terms.

Pets are not allowed either. A cleaning fee of  335€ will be added according to our terms.

Do not attach any type of extra equipment to the cars.

You must keep the car within the national borders.

 

 

How to add my credit card?

 

  1. Go to “My Profile” in the app and scroll to the right in the top menu.
  2. Find “Payment Methods”.
  3. Press the blue plus icon and enter your card details.
  4. Ensure a checkmark is shown in “Link to default address”.
  5. Choose “Save Payment Method”.
  6. Then go to “Addresses” in the top menu and press the downward arrow.
  7. Then click the small credit card icon. Here you can choose the desired default credit card.

 

Am I able to drive GreenMobility in other countries?

 

Yes, when the corona situation allows us to travel around the world again, you can use our GreenMobility app and cars in the cities we operate in the same way as you know it from Denmark. Just pay attention to the local traffic and parking rules. See which cities GreenMobility operates in here.

Call +358 9 42454754 for support

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