{"id":1908,"date":"2020-05-06T14:52:22","date_gmt":"2020-05-06T13:52:22","guid":{"rendered":"http:\/\/greenmobility.wpengine.com\/dk\/vilkaar-og-betingelser\/"},"modified":"2026-03-23T20:03:35","modified_gmt":"2026-03-23T19:03:35","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.greenmobility.com\/dk\/en\/terms-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

[vc_row fullwidth=”has-fullwidth-column” bg_choice=”2″ padding_top=”3,5%” padding_bottom=”3%” border_top=”1″ border_color=”#dddddd” border_style=”solid”][vc_column align=”center”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row disable_element=”yes” el_id=”Old terms”][vc_column][vc_column_text]<\/p>\n

Terms and conditions<\/h1>\n

<\/a>1. Definitions & Parties
\n2. In general
\n3. Customer relationship
\n4. Price and payment
\n5. Terms of payment
\n6. In relation to the car
\n7. Charging the car
\n8. The Rental period
\n9. Ending the trip
\n10. Fines
\n11. Insurance, damage, and liability
\n12. Liability of GreenMobility
\n13. Pricing and payment
\n14. Duration and Termination
\n15. Personal data
\n16. Right of withdrawal
\n17. Applicable law and jurisdiction
\n18. Validity and transfer
\n19. Prebooking
\n20. Business \/ Commercial Driving
\n21. Subscription \u201cGreenSaver\u201d<\/p>\n

 <\/p>\n

<\/a>1. Definitions<\/strong><\/p>\n

1.1. Terms and Conditions \u2013 Refers to these general terms and conditions applicable between GreenMobility and the applicant and the User of GreenMobility for, amongst others, the registered account with GreenMobility, reservation, use and payment of\/for a GreenMobility car, whether or not via the GreenMobility mobile app.
\n1.2. User \u2013 refers to the natural or legal person who has successfully registered with GreenMobility and therefore created an account at GreenMobility in order to be able to rent a car under certain conditions.
\n1.3. GreenMobility \u2013 is the Party that makes the car available for rental to the User. In the following, GreenMobilitys country Parties are listed, referred to as a Party or Parties going forward.<\/p>\n

 <\/p>\n

Parties<\/strong><\/p>\n

Denmark<\/strong><\/p>\n

GreenMobility A\/S
\nLandgreven 3, 4. sal
\n1301 K\u00f8benhavn K
\nCVR: 35521585<\/p>\n

 <\/p>\n

1.4. The GreenMobility car(s) \u2013 Refers to any car or fleet of cars made available to the User by GreenMobility, subject to conditions.
\n1.5. Rental Agreement \u2013 is the agreement to rent a GreenMobility car, to which these general terms and conditions apply.
\n1.6. Rental Period \u2013 Refers to the period from when the User unlocks the car until when the User ends the rental via the mobile app, or in other way has possession of the car.
\n1.7. Price List \u2013 Refers to the most recent price list applicable at any time the car is used or rented and thus the Rental Period begins. This can be found on the GreenMobility website for each country.
\n1.8. Zone \u2013 Refers to the area defined by GreenMobility within which it is possible to start and end the Rental Period and which appears on the mobile app. Parking of the car at the end of the Rental Period must therefore take place within the Zone, in accordance with the parking conditions applicable at the end location. Only when parking in the parking spaces within the Zone and in accordance with the conditions applicable by law and these terms to the specific parking space can the car be parked and left locked without forfeiting any fines or other additional costs.
\n1.9. GreenMobility website \u2013 The applicable part of www.greenmobility.com.<\/p>\n

 <\/p>\n

2. In general<\/strong><\/p>\n

2.1. Any deviation from these Terms and Conditions and the Price list must happen in writing to be valid.
\n2.2. GreenMobility reserves the right to change these Terms and Conditions and the Price List from time to time and to publish them on its website. If GreenMobility makes significant changes to the Terms and Conditions that can be deemed to have a material effect on the usage or to the User, the User will be required to accept the changed Terms and Conditions prior to the commencement of a new Rental Period.
\n2.3. GreenMobility reserves the right to immediately block access to the use of any car and to keep it blocked in case of (any suspicion of) violation of these Terms and Conditions, (any suspicion of) abuse, fraud or other improper acts by\/of User or persons who have access to the User\u2019s identification data, to be judged solely by GreenMobility, or if the merits of the case demand it. This also applies in case the User allows another person than the User to drive a car.
\n2.4. A User may be liable for fines for non-compliance with these Terms and Conditions. In addition, the User must compensate GreenMobility for any damage suffered as a result of a violation of the Terms and Conditions or the law, and the User is liable for any administration costs according to the Price List.
\n2.5. GreenMobility reserves the right to register information on the user in case their GreenMobility profile is blocked. The User can therefore be refused to open a new GreenMobility account. GreenMobility can deny approval of a user if the person is registered on a so-called \u201cGreenMobility Blocked List\u201d, which is shared between the Parties after approval from the local Data Protection Agency.<\/p>\n

 <\/p>\n

3. Customer relationship<\/strong><\/p>\n

3.1. By registering with GreenMobility, the User acknowledges having entered into a binding electronic agreement with GreenMobility, and that the User is thus bound by these Terms and Conditions. The User consents to GreenMobility being able to contact the User electronically regarding invoicing or other important inquiries, for example via e-Boks or other services for secure communication.
\n3.2. The User\u2019s login to GreenMobility is personal and shall only be used by the User himself\/herself. In case of unauthorized use of the User\u2019s login, the User is liable for a fee according to the Price List and any consequential costs without limitation. The User and driver are both liable for all consequential costs including damage costs regardless of the GreenMobility insurance.<\/p>\n

    \n
  1. The User may only use the User\u2019s own information when creating and later changing his\/her login\/account. Thus, the User is not allowed to use other people\u2019s driver\u2019s license information, credit card information, or contact information.<\/li>\n
  2. The User may not let another person use or drive on their account. Violation of this will result in a lapse of the insurance coverage as well as having to pay a fee as defined on the Price List with the addition of all costs that result from driving. Any liability associated with such driving will be the full responsibility of the User without limitations.<\/li>\n<\/ol>\n

    3.3. When registering, the User:<\/p>\n

      \n
    1. Must be at least 18 years old and have a valid driver\u2019s license.<\/li>\n
    2. Must use a valid payment method with a readily available amount sufficient to pay for the Rental Period and any additional charges such as risk of damage.<\/li>\n<\/ol>\n

      3.4. A User can only reserve, drive and pay for a car as long as this User continues to comply with all the requirements and obligations of these Terms and Conditions. A User may therefore never let a third party rent a car under his account or drive it or allow a third party to drive it. This is under penalty of a fine, plus any associated liability from damages and other, without limitation.
      \n3.5. Upon registration the User obtains login information. These are a username (e-mail address) and password that gives him\/her access to functions and (personal) information in the GreenMobility app (such as reserving a car or viewing and changing personal data). These login details of the User are personal and may only be used by the User him\/herself. The User must keep the login details and any other codes, such as the login code of the phone itself, secret. The User agrees to immediately change the password used to access the GreenMobility account if GreenMobility requests so. In the event of unauthorized use of a login and\/or account, the User will be liable for compensation in accordance with the Price List as published on the GreenMobility website and any other direct or indirect costs. Both the User and driver are jointly and severally liable for all costs including damages regardless of insurance.
      \n3.6. User should inform GreenMobility of any changes in the (personal) data provided by him\/her to GreenMobility, via the website, app or helpdesk. This also applies to the unauthorized driving of a car, for example, by withdrawal or suspension of the driving license. If the data provided is demonstrably incorrect (e.g. incorrect e-mail address), GreenMobility reserves the right to temporarily suspend the use of a car or deactivate the User\u2019s account.
      \n3.7. User may only use the User\u2019s own information when creating and later changing his\/her login\/account. Also, the User is not allowed to use the driving license, credit card, or contact information of others. The User must ensure that all information about the User is up-to-date at all times. The User\u2019s information can be updated via the mobile app or customer service at any time.
      \n3.8. A maximum of one User can be created per driving license. Repeated attempts to create more Users with the same driving license may result in permanent blocking. Special conditions apply for business driving\/profiles with an approved commercial and\/or business agreement.
      \n3.9. Upon registration, the User authorizes GreenMobility to verify personal information provided by the User as listed on the GreenMobility website. If there are credit reports or discrepancies between the information provided by the User and the official information, GreenMobility reserves the right to refuse the registration of the customer. If such credit reports or discrepancies arise during the contractual relationship, this shall be considered a breach of these Terms and Conditions.
      \n3.10. If the User does not use GreenMobility cars for 90 consecutive days, GreenMobility reserves the right to deactivate the User at GreenMobility\u2019s discretion and the User must then re-register.
      \n3.11. It is the responsibility of the User to keep the smartphone, the use of the GreenMobility app, all (access) codes, and identification data safe and secret.
      \n3.12. The User is obliged to report the loss or theft of his\/her smartphone with the GreenMobility app, or a suspicion of misuse of the app, immediately to GreenMobility (via the website or by email or telephone to Customer Services), so that GreenMobility can block the app and prevent (further) misuse.
      \n3.13. GreenMobility is free to block the user account of the User if the GreenMobility app is used from multiple phones, including during a ride.
      \n3.14. All calls to and from GreenMobility are recorded for quality assurance, documentation and training.<\/p>\n


      \n4<\/strong>. Price and payment<\/strong><\/p>\n

      4.1. The User agrees to pay the prices and any relevant penalties as stated in the Price List on GreenMobility\u2019s website. The rental price for use of a car can consists of a time-dependent portion and\/or a distance-dependent portion. The time-based part of the price is displayed in the GreenMobility app for each reservation and for each use. The distance dependent part of the price shall be included in the total price per trip and specified on the invoice from GreenMobility to the User. The User agrees to pay fines and other costs <\/span>to <\/span>GreenMobility<\/span> due to <\/span>e.g.<\/span> violation of parking rules<\/span>, lack of cleaning<\/span>, vaping, smoking,<\/span> or other.<\/span> These can be charged separately from the ride price of the Rental Period with separate invoices. The administrative data of GreenMobility shall be decisive in this respect. All offers and tariffs are indicative only. The Price List is leading.
      \n4.2. Payments by the User shall be made based on the User\u2019s chosen method of payment. This will be direct debit from the credit card or subsequent payment (via e-mail with a payment link or, in due course, directly in the app) via one of the supported payment methods. In doing so, GreenMobility will make use of the services of third parties.
      \n4.3. The place of payment is one of GreenMobility\u2019s registered offices.
      \n4.4. The User never has the right to proceed to set off debts against GreenMobility. Nor does the User have any right to retain car(s) from GreenMobility until the satisfaction of his counterclaims.
      \n4.5. Any invoice that remains unpaid by the due date will automatically, and without prior notice, incur a late payment fee and interest at the maximum rate permitted under applicable national regulations.
      \n4.6. The total or partial non-payment of an invoice on its due date will result in all other amounts and non-paid invoices becoming immediately payable. In the event that any invoice remains (partially) unpaid, GreenMobility shall be entitled to suspend new use of a car, whether or not already planned. Furthermore, to terminate or dissolve the agreement between the parties by blocking the GreenMobility account.
      \n4.7. An invoice must be protested within 8 days of receipt. Any subsequent complaint will be considered late and cannot be taken into account.
      \n4.8. If the User is blocked due to reckless driving, bad behaviour, damages, or any other breach of Terms and Conditions, that may result in closing of the account, the User is not entitled to compensation for loss of unused\/partially used packages\/prepaid minutes.<\/span><\/p>\n

       <\/p>\n

      5. Terms of payment<\/strong><\/p>\n

      5.1. All GreenMobility invoices received by the User must be paid immediately after the completion of the ride.
      \n5.2. In case of non-compliance with these Terms and Conditions, GreenMobility may apply reminder costs, charge penalties and damages and, if necessary, call upon the bailiff.
      \n5.3. Debt collection in Belgium:
      \nIf an invoice from GreenMobility NV (Belgium) is forwarded for collection, the following rates may be applied to the original invoice:
      \n– For debts below EUR 150.00: EUR 20.00,
      \n– For debts between EUR 150.01 and EUR 500.00: EUR 30.00 + 10% on top of the instalment above EUR 150.00,
      \n– For debts above EUR 500.01: EUR 65.00 + 5% on top of the instalment above EUR 500.00 with a maximum of EUR 2,000.00.<\/p>\n

       <\/p>\n

      6. In relation to the car<\/strong><\/p>\n

      6.1. At the start of a journey, it is the User\u2019s responsibility to check that the car is in good and legal order and has checked the brake, steering wheel, indicators, and lights before starting to drive. Any complaint and\/or damage regarding the condition of the car must be reported to GreenMobility prior to driving the car. In the absence of which, the damage may be attributed to the occupant, even if it is not established that the User caused the damage.
      \n6.2. The car is not provided with a child seat.
      \n6.3. The User confirms having been informed that all cars are equipped with a satellite tracking system, for security and functionality purposes. The speed, location, and damage of the car are tracked. <\/span><\/span><\/span><\/span><\/span>Some GreenMobility vehicles are equipped with event-based video surveillance (dashcams) that record both the cabin and the road only when specific predefined events occur while the ignition is on. These events include (but are not limited to) suspected collisions, smoking or vaping in the cabin, carrying unauthorized animals, leaving excessive trash, over speeding, harsh braking or turning. Additionally, in rare cases (e.g., fraud or safety concerns), authorized GreenMobility staff may request a video extract from the camera. These streams are not recorded unless they coincide with a triggered event. The purpose of this processing is to document vehicle damage, prevent misuse, enforce GreenMobility\u2019s terms and conditions, and support traffic safety and insurance processes. The legal basis for this processing is GreenMobility\u2019s legitimate interest in protecting its fleet and users (GDPR Article 6(1)(f)). No audio is recorded. Recordings are stored securely by our service provider (TraffiTech) and are only accessible to specific GreenMobility staff from the Operation Department (head of operations, damage & claim handlers, head of customer service, as well as the COO). Recordings are kept for a maximum of 30 days, unless they relate to an incident or claim that requires further investigation. In specific cases where misuse or account sharing is suspected (e.g., vehicle damage with disputed liability), footage may be manually reviewed to visually confirm whether the driver matches the registered user\u2019s ID or account photo. No automated facial recognition or biometric profiling is used. Physical signage is present in equipped vehicles and users are informed at the time of the booking. You have the right to access or request deletion of any personal data captured by these systems by contacting us at       dpo@greenmobility.com<\/a><\/u>. For more details, see our Privacy Policy. By using <\/span>GreenMobility\u2019s<\/span> services, you acknowledge and accept the following:<\/span><\/span>
      \n<\/span><\/span><\/span><\/span><\/p>\n

        \n
      1. Monitoring <\/span>Features
        \n<\/span><\/span><\/span><\/span><\/span><\/span><\/span>Our vehicles are equipped with the following systems:<\/span>\u00a0<\/span><\/p>\n