Terms and conditions
1.1 Terms – Refers to the present lease terms.
1.2 The User – Refers to the natural or legal person having registered at GreenMobility.
1.3 GreenMobility – GreenMobility A/S – VAT No.: 349117351
1.4 City Car(s) – Refers to any car or the fleet of cars provided by GreenMobility for the User according to the Terms.
1.5 Rental period – Refers to the period from when the User unlocks the City Car and until the User terminates the lease through the mobile app.
1.6 The Zone – Refers to the area defined by GreenMobility in which it is possible to start and end the Rental period and appearing from the mobile app and on the GreenMobility website
1.7 The Price list – Refers to the price list in force at any time for using and renting the City Car.
2. In general
2.1 Any deviation from these Terms and the Price list must happen in writing to be valid.
2.2 GreenMobility reserves the right to change the Terms from time to time. If GreenMobility makes substantial changes in the Terms or the Price list to the disadvantage of the User, the User will be asked to accept the changed Terms before the beginning of a new Rental period.
2.3 GreenMobility reserves the right to immediately block the User’s access to the City Cars in case of a violation of these Terms or if the merits of the case call for it. Furthermore, the User must indemnify GreenMobility for any loss suffered by GreenMobility due to the User’s violation of the Terms or the legislation in general, and the User is liable for any administrative fee according to the Price list.
2.4 GreenMobility reserves the right to register information on the user in case their GreenMobility profile is blocked. The user can hereby be refused to open a new GreenMobility profile. GreenMobility can deny approval of a user if the person is registered on a so called “Blocked List”, which is shared between the parties after the approval from the Danish Data Protection Agency.
3. Customer relationship
3.1 When registering, the User acknowledges having concluded a binding electronic agreement with GreenMobility, and that the User is thus bound by the Terms, and together with the Price list, they form the entire basis for the agreement between GreenMobility and the User.
3.2 The User’s login to GreenMobility is personal and may only be used by the User himself/herself. In case of unauthorized use of the User’s login, the User is liable for a fee according to the Price list and any consequential costs. The user and driver are both liable for all consequential costs including damage costs regardless of the insurance.
The User may only use the User’s own information when creating and later changing his/her login/profile. Thus, the User is not allowed to use other people’s driver’s license information, credit card information, or contact information.
3.3 When registering, the User must be at least 18 years old.
- Must have a valid driver’s license.
- Must use a valid credit card with an available amount sufficient to cover the excess for damages.
3.4 The User must ensure that all information about the User is up-to-date at any time. The User’s information can be updated through the GreenMobility website, mobile app or customer service at any time.
3.5 The User always has the right to cancel his/her registration at GreenMobility. When canceling, the User is still liable for any due payment, and likewise, the User can demand to have outstanding amount reimbursed to his/her credit card.
3.6 If the User does not use the GreenMobility City Cars for 90 consecutive days, GreenMobility reserves the right to deactivate the User, and then he/she has to register again.
3.7 Maximum one user can be created per driver’s license. Repeated attempts to set up more users with the same driver’s license can result in permanent blocking. Special conditions apply to business driving/profiles with an approved commercial and/or business agreement.
4. The City Car
4.1 When starting a trip, the User confirms that the City Car is received in good and legal order having checked the brakes, steering, indicators, and lights before starting to drive. Any complaint about the condition of the City Car must be advanced to GreenMobility before driving the car.
4.2 In certain cases, the City Car is provided with a child safety seat. If this is used, the User is responsible for procuring the correct and legal installation of the seat. The equipment may not be removed from the City Car.
4.3 The User confirms having been notified that all City Cars are equipped with satellite tracking.
4.4 Stickers or other ornamentation must not be removed from the City Car. If these or parts of these are removed, the User is charged for GreenMobility’s costs to replace them.
4.5 The City Car must not be used:
- For the transport of passengers or goods for money, neither directly or indirectly.
- Outside paved roads.
- For any form of motoring events, driving courses, or test driving.
- For transporting goods causing obnoxious smells or unusual wear.
- For transporting dogs or other pets.
- For transporting more passengers than there are seat belts in the City Car.
- For transporting children, unless when using a compulsory child safety seat or booster seat.
- For driving outside Germany’s boarders.
4.6 It is prohibited to:
- Run the power level of the City Car to such a level that the City Car cannot reach the nearest public charging station. At an expected range of 8 kilometers, the City Car will warn about low battery power offering directions to charging facilities. In this case, the User must stop driving, as the User is liable for any towing costs according to the Pricelist.
- Smoke in the City Car or allow others to smoke in the City Car.
- Deactivate the passenger airbag.
- Make repairs or changes to the City Car without prior approval from GreenMobility.
- Transfer the right to drive the car to another person than the registered User. Violation of this will result in loss of insurance coverage and a fee of 650€ plus all costs resulting from the driving.
- Leaving the City Car in another country. If the City Car is left outside of Germany, the City Car will be towed back to Germany for the User’s expenses.
- To let the City Car reach 0% power in another country. If the City Car has no power left outside of Germany, the User will be charged a towing fee.
- To drive insanly or other illegally in the City Cars. The consequences of this appear from the Terms section. 4.8.
4.7 GreenMobility reserves the right to take possession of the car at any time and without claim for the account of the User, if the vehicle is used in violation of the Terms. In this case, the User is not entitled to a replacement vehicle or financial compensation, and any transport is for the account of the User.
4.8 If the police or any other public authority determines that the City Car has been used for illegal or inappropriate purposes during the lease, they have the right to immediately seize the car without the User being entitled to a replacement vehicle or financial compensation. The User is liable for any transport in this connection. If the City Car is confiscated by the police or other public authority as a result of insane driving or other illegal driving, a new City Car is acquired at the User’s expense.
4.9 GreenMobility cannot be held liable for damages for loss or damage as a result of the User’s use of the City Car, including damage to third-party goods, unless GreenMobility has acted with particular negligence.
4.10 In no case can GreenMobility be made liable for damages for indirect loss, including loss as a result of the User’s delay, if the City Car is not available or breaks down while in the possession of the User.
4.11 The City Car must be charged in approved public charging modules using the charging cable in the luggage compartment of the City Car. The City Car may also be charged in the charging modules set-up by GreenMobility and situated in parking garages inside the Zone.
- The User can earn free minutes to use on the next trip, by charging the City Car, if the power level is below a certain level when ending a trip. Look at greenmobility.com for the specific power levels and the free minutes you can earn. The User can earn free minutes on each car once a day.
4.12 If the City Car is charged using other charging modules than the above and the User pays for the charging himself/herself, the User is liable for the payment and cannot subsequently claim reimbursement from GreenMobility. In these cases, the user is liable for damages on the City Car resulting from the use of other charging modules.
4.13 If the charging cable or the charging card for the City Car is misused to charge other things than the City Car, the User is charged a fee according to the Price list and will be liable for damages as a result of the misuse. GreenMobility also reserves the right to report the User to the police for such misuse.
4.14 Failing to end the Rental period to any agreed time and place at the request of GreenMobility and failing to comply with the above fall within section(car theft).
4.15 If GreenMobility requests it, the User must notify GreenMobility about where the User parked the City Car when ending the Rental period.
4.16 GreenMobility is not responsible for private objects being damaged, lost, or forgotten during or after the lease.
5. The Rental period
5.1 When booking Your City Car in the app, the City Car is reserved for the minutes that the User chooses to reserve. The first 20 minutes are free for each trip every day. After 20 minutes you will be charged per minute you hold the reservation. The pricing list is to be found on greeenmobility.com.
5.2 The Rental period starts when the User unlocks the car with the mobile app. The User’s responsibility for the City Car commences at the same time.
5.3 Before using the City Car, the User must inspect the interior cleanliness of the City Car. If the City Car is in such a cleaning condition that the User does not want to drive it, the User can contact and notify GreenMobility about this after which any time used for inspection will be credited.
5.4 Before using the City Car, the User must also check for damages to the City Car not already registered. If the City Car is in such a damaged condition that the User does not want to drive it, the User can contact and notify GreenMobility about this after which any time used for inspection will be credited.
- The User must immediately report damages to or errors on the City Car not already indicated to GreenMobility through the app.
- If GreenMobility assesses that damages or errors must be investigated or repaired before the City Car is used, GreenMobility reserves the right to reject the User’s use of the City Car.
5.5 During the Rental Period, the User must:
- Only drive the City Car if the User has his/her valid driver’s license on his/her person and is otherwise physically and mentally capable of driving the City Car.
- Obey the current German Road Traffic Act in every respect.
- Properly ensure the City Car against theft by always closing the windows and locking the City Car when leaving it.
- Stop using City Car immediately if the warning lights in the dashboard light up.
- Ensure the City Car has enough power for the User at any time to end the lease of the City Car inside the Zone and that the City Car has a sufficient range to reach the nearest public charging station.
- Treat the City Car correctly and properly, as could be expected from an ordinary average person renting a car (also known as “the reasonable man”).
5.6 To end the rental of the City Car, the City Car must be parked inside the German Zones or the associated satellite zones, and the parking must also comply with the provisions in these Terms. The rental can not be ended in the zone of another Country.
5.7 When ending the lease, the User must ensure that:
- The charging cable is placed correctly in the luggage compartment of the City Car, unless it is charging.
- The parking brake of the City Car is set.
- The windows in the City Car is properly closed and that the doors of the City Car are locked.
- The City Car is left in the same state and cleanliness as when the User took over the City Car.
- All accessories such as child safety seats or bike carriers are present in and on the car.
5.8 The Rental period for the City Car is not ended until the User has ensured the above and when the User subsequently has ended the lease through the mobile app.
5.9 The User is responsible for ending the lease correctly. If the User has problems ending the lease of the City Car, is User must immediately notify GreenMobility about it and stay with the City Car until GreenMobility has stated what will happen next.
6.1 GreenMobility pays for parking on public streets within the Zone and selected parking garages. These parking garages may also be found on the GreenMobility website and in the mobile app.
6.2 The User always has to park the City Car according to the German Road Traffic Act and according to other parking rules for the car park in question.
6.3 At the end of the Rental period and when parking during the lease, the City Car must be parked in public car parks, specially selected and indicated parking garages where the City Car can be parked legally, and on car parks not reserved for specific vehicle types such as car parks for cars for commercial use, disabled people, taxis, or shared cars. The City Cars can be parked in car parks for electric cars unless they are time-limited, but they cannot be parked in yards, garages, or other areas where the access to the City Car is impeded for other users. We refer to the parking overview on the GreenMobility website and in the mobile app.
6.4 GreenMobility reserves the right to, without prior notice, prohibit parking in certain areas even though they are normally included in the Zone. Such a change can take place even when the User has started a Rental period and the area in question in these cases are regarded as being outside the Zone.
6.5 The User is liable for parking charges imposed on the City Car during the Rental period and the time after the end of the Rental period until a new User rents the City Car or until the City Car is moved by GreenMobility. If parking is not carried out according to these provisions and if GreenMobility has had to tow or move the City Car as a result of the User’s parking, GreenMobility is entitled to have its costs covered by the User.
7.1 The City Car is covered by compulsory liability insurance and hull insurance.
7.2 The User’s excess for damages is limited to no more than 750€. However, the excess is not limited if the User has acted in a negligent way characterized as gross negligence or if the damage is not covered by the insurance as a result of the circumstances of the User. The user must notice that it is considered grossly negligent in case of another user is driving the City Car in your rental period. Both the driver and user will in this case jointly and serverally be liable for all costs in case of damage or other events.
7.3 At the beginning of the Rental period, the User can choose an insurance reducing the excess in case of damages. This option is not possible after the beginning of the Rental period and chosen insurances do not include the right of cancellation.
7.4 The User is responsible for all damages to the City Car inflicted during the Rental period. This applies notwithstanding these damages being inflicted by a third party, if this party does not make himself/herself known or in some other way cannot be held responsible.
7.5 The User accepts his/her obligation to protect the interests of GreenMobility in case of damage or another insurance event by:
- Notifying GreenMobility about any inflicted damage without delay.
- Obtaining the names and addresses of all parties involved and any witnesses.
- Refraining from admitting liability or assuming guilt.
- Abstaining from leaving the vehicle without taking necessary security precautions.
- Notifying the police without delay if the guilt of another party has to be determined or in case of a personal injury.
- Filling out and handing in a damage report with the correct information immediately upon request from GreenMobility.
Failing to do the above will result in loss of insurance coverage.
7.6 In case of traffic accidents or breakdowns outside the Zone, the User is responsible for all costs in connection with returning the City Car to the Zone.
7.7 The User admits explicit liability for, at the request of GreenMobility, paying all tickets, fees, debt collection and legal costs in connection with parking or legislative violations imposed on the vehicle or the driver during the Rental period. The User has full responsibility for paying to the authority or company in question if or when they request payment. To avoid the risk of such tickets or fees escalating, GreenMobility can choose to pay the authority or company or notify about the identity of the User. The User is responsible for the cost of the ticket and for an administrative fee to GreenMobility.
8.1 The price for renting the City Car is calculated from the duration of the Rental period (pr. started minute) according to the Price list in effect at the beginning of the Rental period. At this time, the User is made distinctly aware of the imposition of a fee according to the Price list for picking up and delivering the City Car at selected locations. You will find an updated list with additional fees on the GreenMobility site.
8.2 If the User has chosen settlement by the minute (pr. started minute), GreenMobility will charge the amount due for renting the City Car on the User’s credit card when the User has ended the Rental period of the City Car. From the next day, the User can see his/her usage in the app and on the website.
8.3 The User can choose to buy a discount package with prepaid minutes. The price of the package is deducted in accordance with the Pricing page or subscription discount at the beginning of the Rental Period. Prepaid minutes are valid from 6 to 12 months from the date of purchase cf. Pricing page. Driven minutes besides the included minutes in the packages will be priced at normal tax. Notice that the 14 days right of cancellation is no longer possible when the user has started to use the minutes in the package.
8.4 The User can choose to purchase an hour or day package. The price of the package is deducted in accordance with the Pricing page or subscription discount at the beginning of the Rental Period, and the package automatically starts on the next trip the User starts in a GreenMobility car. All hour and day packages are valid for 3 months from the date of purchase. If the User drives longer than the number of kilometers or the number of hours/days included in the package, cf. the pricing page, the User drives for 0,20€ per minute and 0,20€ per km. Notice that the 14 days right of cancellation is no longer possible when the package is activated on a given trip. GreenMobility reserves the right to delete an unused hour or day package from the User’s GreenMobility account after 3 months.
8.5 The User’s price for renting one and the same City Car within 24 hours can never exceed the maximum price per day given in the Pricelist. If the User at the end of the day is still driving the City Car, the remaining minutes will be invoiced at ordinary minute rate, cf. the Pricelist.
8.6 The ”Invite a friend” service can only be used for its original purpose which is to spread the word about GreenMobility in a way that does not interfere with GreenMobility’s own communication and channels. A unique code cannot be made available to the public through e.g. being shared on webpages or any of GreenMobility’s own channels. The User is allowed to share the code through private messaging, group messaging or in a post on their private social media, but it cannot be added as a standing feature on a social media profile or other pages. If the User does not act in compliance with the rules, all earned minutes will be canceled and the User’s account and associated, newly created accounts will be suspended. The minutes earned through this service will expire, without warning, 12 months after the date they were earned.
8.7 The User is made aware that tax liability may arise in accordance with applicable tax rules if the User’s employer has paid for the bonus-giving trip and the earned minutes are used privately. This is to be compared with other special wage supplements that must be reported by the recipient to the tax authorities and this is irrelevant to GreenMobility, as GreenMobility does not acknowledge any liability for the User’s tax obligations. Reserving and renting the City Car does not include a cancellation right.
8.8 After the end of the Rental period, the User is still committed to having sufficient coverage on his/her credit card to cover other costs in connection with the lease according to these Terms, including paying for damages, tickets, compensation, and other fees. If such claims to the User arise, GreenMobility will contact the customer with information about this before the amount due is charged from the User’s credit card.
8.9 If a withdrawal is rejected by the User’s credit card issuer and it is due to the User’s own circumstances, GreenMobility may charge additional remuneration from the User. If the money could not be withdrawn from the User’s account, GreenMobility reserves the right to end any ongoing trip, without notice or liability.
8.10 GreenMobility reserves the right to transfer claims against the User. Then the User can only pay in full satisfaction of the debt to the recipient of GreenMobility’s claim against the User when the User is informed about the transfer.
9. Personal data
9.1 In connection with the Users registration or sign up to a subscription, the User gives GreenMobility permission to send news and the like to the customer’s email address. The User has the right to, at any time, withdraw the permission by emailing to [email protected]
9.3 The User has the right to submit a complaint about GreenMobility’s processing of the User’s information to the the Hamburg Commissioner for Data Protection and Freedom of Information.
Tel.: 040 / 428 54 – 4040
Fax: 040 / 428 54 – 4000
E-mail: [email protected]
9.5 GreenMobility A/S reserves the right to use and disclose personal information if it is necessary to comply with legislative requirements, to comply with the User’s requests, or to assist in any legal investigations or cases about the security of life and property.
9.6 The User has the option of gaining full access to the personal information given to GreenMobility by the User. If the User at any time wants to change or delete the personal information GreenMobility has registered about the User, or if the User wants to change the access GreenMobility has to contact the User, the User can always contact GreenMobility and notify GreenMobility about it. The User may also have the personal information delivered to himself/herself or to a data controller chosen by the User. The User can contact GreenMobility A/S by email on [email protected] or by letter to GreenMobility Germany GmbH, Alsterarkaden 13, 20354 Hamburg.
10. Right of withdrawal
10.1 The User has a 14 day right of withdrawal, from the date the User made a purchase with or without discounts through a subscription with GreenMobility, subject to cf. 10.3. The user can only cancel a purchase if the User has not taken the purchase into use within 14 days. The right of withdrawal runs from the time of purchase.
10.2 The user must give GreenMobility written notice of the cancellation before the deadline expires. It is sufficient that the message has been sent before the expiry of the deadline.
10.3 There is no right of withdrawal when reservation and/or rental of the City Car.
11.1 If the User and GreenMobility cannot find an amicable solution to the given problem, the European Commission provides an online dispute resolution website to help consumers and traders settle their disputes out of court, available at http://ec.europa.eu/consumers/odr/. Furthermore, GreenMobility Germany GmbH is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
11.2 If one or more of the provisions in the Terms are declared invalid, the remaining provisions are still valid.
12. Pre-booking of a City Car
12.1 The price for pre-booking a car is stated in the pricing list.
12.2 A pre-booked car is so far only delivered in Copenhagen, Aarhus, Malmö, Gothenburg, Dusseldorf and Cologne.
12.3 You can choose two options for delivery when pre-booking a car. One is delivered to the door, which is defined as the nearest legal parking space near your address, cf. the rules for parking GreenMobility cars. The other way is to pre-book a car with delivery within 500 meters from your address.
12.4 When you pre-book a car, it will be ready at least 20 minutes before the desired time.
12.5 You must pre-book the car at least 10 hours in advance. For instance if you want the car to be delivered at 7:00, then pre-booking must be made no later than at 23:00 the day before.
12.6 Pre-booking happens via our app under the menu “Delivery of car”. After booking, you will have to confirm the order via SMS or push notification.
12.7 Earliest 20 minutes before the time the car is ordered for, the reservation begins in exactly the same way as you know it from normal reservations of our cars. Reservations after the 20 minutes costs 0,15€ per minute.
12.8 If you have not started a trip in the pre-ordered car within 60 minutes after the time the car was ordered, your reservation will be stopped and the car will be released to other users, who can freely reserve it like all other cars.
12.9 You will be charged the pre-booking price regardless of whether you start a trip in the pre-booked car or not.
12.10 Cancellation can be made free of charge up to 10 hours before delivery.
12.11 Delivery at the airport (coming soon).
12.12 Driving in a pre-booked car follows all the same rules and conditions as normal driving in a GreenMobility car. This also applies to the consumption of minutes from your account to the minute price you drive to. The car must be parked in all legal places within the zone.
13. Business / Commercial Driving
13.1 This section contains the terms and conditions regarding driving through a business or company agreement with GreenMobility. We call this Business or Business Agreement.
13.2 The employee who drives on a Business Agreement is subject to the same general conditions as for private driving. But with the addition of the following rules.
13.3 The company that enters into the agreement accepts the following rules:
13.4 The settlement takes place either on the company’s credit card or via invoice. The chosen Business Agreement Administrator from the company chooses the wanted solution in the interface.
13.5 Prices are the same for business driving as for private driving but are advertised excluding VAT.
13.6 The company pays for employees’ driving through the company agreement. This applies, among other things, to fines, taxes, damages, fees, and liability responsibility. The company must keep GreenMobility indemnified for incidents caused by the employee.
13.7 The employee’s trips are logged and the history is displayed to the Business Agreement Administrator. The employee accepts this when registering for driving during work hours on the business account. Any privacy consequences in the employer-employee relationship are to GreenMobility irrelevant.
13.8 The employee’s trips shown on the business account are always considered by GreenMobility to be vocational. Any matter between employer and employee is irrelevant to GreenMobility. And vice versa when driving on a personal account. Here, the employee must pay for himself and receive money from his employer as an outlay.
13.9 GreenMobility is not responsible for forgotten items or anything else left in the cars.
Sign up: 0€
Minute price: 0,30€
Reservation price after 20 minutes of free reservation: 0,15€/min.
Reminder fee: 15€
Pre-book Car: 5 € 500m radius/ 10 € at address
Administration fee: 15€
Liability insurance 750 €.
Reduce liability insurance to € 75: € 3.
Fee for breach of terms in case of financial consequences: On bill
Take care of the pieces – for your own sake and for the next user!
Loss of keys: 300€
Loss of charging/parking card: 50€
Charging cable (broken or lost): 850€
Leave charging cable in charging stations or on the street 75 €.
Collection of lost goods and storage at GreenMobility (up to 1 month): 40 €.
Take care of the car – and the next user will love you!
Unauthorized use of account: 250€.
Smoking/animals in the car: 250€
Misuse of charging/parking card: 650€ + consumption
Needed extra cleaning of city car: Depending on severity, minimum €120.
Removing labels, foil, etc. up to 250 €.
Drive nicely – for your own sake and for the ones you love!
Parking fines: Fine + administration fee
Fines and offense: Fine + administration fee
Relocation of a City Car parked inappropriate, e.g. in front of a private driveway: 40 €
Relocation of illegally parked City Car (in the zone): 200€
Relocation of illegally parked City Car (outside the zone): Depending on severity, minimum 300 €.
Towing of the City Car (due to the customer’s violation of the rental terms): Depending on severity, minimum 300 €.
Service by car (only in case of customer’s own fault): On bill + towing