Find answers to all kind of frequently asked questions
Before you start your trip
Use the app to reserve and unlock the car. You will find all the needed information about the vehicles when selecting and browsing the available cars. Before unlocking a car, you can choose to reduce your liability insurance.
You can choose to unlock the car right away pressing “Unlock Now” – or make a reservation pressing “Reserve Now!”. The first 20 minutes of your reservation are free.
It costs 0,30 € per minute to reserve the car after your 20 minutes of free reservation time. You only pay for the minutes your reservation is on-going after the 20 minutes of free reservation.
I.e. you choose to reserve the car for 1 hour, but you unlock the car after 35 minutes. Then you will pay for 15 minutes of reservation time. Note that the 20 minutes are free, for each trip you actually take per day.
If your reservation expires, before you unlock the car, your reservation will end and the car will again be visible for other users. Note that you will pay for your reservation if the period is over 20 minutes and you do not choose to make use of your reservation.
I.e. you choose to reserve the car for 1 hour, but you do not unlock the car and start the trip. Then you will pay for 40 minutes of reservation time.
Your trip will start when the car is unlocked. Please note that you have full responsibility for the car, until your trip has ended and the car is locked.
How to start the electric car
There are no keys, just a start/stop button and your mobile phone. To drive, you do not use your left foot on the pedals at all.
To start the car, place your right foot on the middle pedal (Brake) and press the Start/Stop button. The engine is now turned on.
Put the car in “D” for drive, “P” for park and “R” for reverse. It couldn’t be easier.
Where can I go?
GreenMobility operates two zones around Dusseldorf and Cologne. You are welcome to drive out of the zone and around all of Germany. The car just always has to return to its original zone to end the trip. You can therefore not end the trip in Cologne if you have started the trip in Dusseldorf or vice versa. If you are planning a longer trip in our electric cars, we always advise you to see how much power the electric car has left and be aware of the charging stations around the country. You can read more about this under “Charging”.
Can I drive out of the zone?
You are welcome to drive out of the zone, but you can only end your trip within the zone where you started your trip or the associated satellite zones. If you drive out of the zone, e.g. on a weekend trip and keep the electric car for several days in a row, you can press “stopover” in the app. Then the car locks while you are away from it. Read more under the section “What is “stopover””?.
Can I drive from Dusseldorf to Cologne or vice versa?
Yes, you are welcome to drive from Dusseldorf to Cologne or vice versa, but you can not leave the car in the opposite city. The car must always return to its original zone where the trip can be ended.
Can I drive outside of Germany?
At the moment it is not allowed to use the car outside of Germany. However, you are welcome to drive the vehicle all over Germany.
Parking the car
Parking inside the zone
With GreenMobility, you park for free in all public car parks with a minimum of 2 hours time limit every day all day within the zone where you started the trip. You can also choose to use any of your VIP parking spaces, also known as Hotspots. These are places, reserved only for GreenMobility’s cars. See all the Hotspots (HS) in the app and read more about them by clicking on the blue HS icon on the map or here.
Remember that you may not park in private parking spaces with a black sign (incl. Q-Park & Europark) or at carsharing spots, handicap- and taxi parking spaces or at private charging stations. Of course, all other normal parking rules also apply, when you drive with GreenMobility. If do not follow the rules, you will pay the parking fines that apply.
In every car, you’ll also find a summary of the parking rules.
Parking outside the zone
Outside our zone, you pay for parking yourself. You are welcome to drive outside the zone, but you can only end the trip within the original zone or surrounding satellite zones.
How to end a trip
Simply put the car in “P” for park and press the start/stop button. Make sure that all the windows and doors are closed and that the cards have returned in the cardholder in the glove compartment. Only then, you can end the trip (or make a stopover) in your app.
You can only press “End trip” in the app when you have got of the vehicle! Remember that you can only end your trip within the zone where the trip started. If you start the trip in Copenhagen, the trip can only end within the zone in Copenhagen. If you start the trip in Aarhus, the trip can only end within the zone in Aarhus.
Please note that you have full responsibility for the car until your trip has ended and the car is locked
Shortly after, you will receive a trip summary in your app and email. If you did not find an answer in the frequently asked questions, please don’t hesitate to contact us for further information.
Here you can charge the cars
Please note that you cannot use fast charging stations (DC).
Remember always to charge when parking at a charger
If you park at a charging station, it is important that you always charge the car. That way, you help out the next user, and you do not take up the space from anyone else.
Earn free minutes when charging the car.
Help the next user – and your self. You can earn free minutes when the car is below 60% battery by plugging it into a charger.
The minutes will automatically be added to your account after the car is plugged in and our trip has ended.
How to charge the car
- Open the front logo cover on the car by pushing the switch with the charger icon on the left of the steering wheel. (The car needs to be turned off)
- Depending on your location, use the card for Dusseldorf or Cologne. You will find the cards in the center console. Hold them close to the charger to open the port.
- Plug in the cable to the socket on the car and then in the charger. The cable is in the trunk.
- Place the card back into the center console.
How to disconnect from a charger
If the car is plugged in you must remember to unlock the car and unplug the cable from within. Otherwise, you can’t remove the cable from car or charger.
- Unlock the car
- Press the switch with the charger icon on the left of the stearing wheel.
- Unplug the cable from the car.
- Take the other end of the cable our of the charger’s socket. Place the cable back into the trunk.
Should the cable be stuck use the orange card from the glove compartment on the charger.
Prices and payment methods
With GreenMobility you can drive per minute, hour, or day. See all prices under “Pricing“.
To make the payment process as easy as possible you can choose between two payment methods: Paypal and credit card
What is “stopover”?
If you need to park the car but still rent it, for instance, while shopping, visiting some friends or going on vacation, you can use the “stopover” function in the app. Step out of the car and press “stopover”. Then the car locks while you are away from it and you still pay for the rental of the car. There is no other people who can reserve the car in the meantime. When you are ready to drive again, simply continue the trip in the app.
Can I use GreenMobility in other countries?
Yes, when the corona situation allows us to travel around the world again, you can use our GreenMobility app and cars in the cities we operate in the same way as you know it from Germany. Just pay attention to the local traffic and parking rules. See which cities GreenMobility operates in here.
How to add a credit card in the app
- Go to “Billing & FAQs” in the sidebar of the app and choose “Billing”.
- Choose “Add payment method” and add your card. Remember to select the card that should be default, if you have more than one card.
Insurance with GreenMobility
The cars are liability, accident, hull and theft insured. If you have an accident, the own risk is DKK 5000. If any accidents happen to the car by your reservation, you have to contact our support team.
Other rules with GreenMobility
We try to keep all cars charged when they get below 15km in range. Should you get below that you can safely go to your destination if possible. Or simply charge it.
Towing the car is an extra fee of DKK 2.500 according to our terms.
It is not permitted to smoke in our cars. A cleaning fee of DKK 2.500 will be added according to our terms.
Pets are not allowed either. A cleaning fee of DKK 2.500 will be added according to our terms.
Do not attach any type of extra equipment to the cars.
Call +49 32 229990003 for support
"It creates a sense of security for a mother-to-be to know that we have a car within walking distance when the time comes and you have to go to the hospital"
"The app works flawlessly and intuitively. It's easy to find a parking spot and the customer support is always ready to help."
"It's brilliant that you can always simply park the car, without thinking more about it, and grab another one when you want."
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